Senior Account Manager

About the Role


We are looking for a senior account manager to join our growing client services team! As a senior account manager at Marketingchimp, you will be required to create long-term, trusted relationships with our clients and help them achieve their digital marketing goals. Your role will be to oversee and retain a portfolio of assigned accounts, develop new business from these accounts and ensure your accounts remain profitable.

Responsibilities


  • Managing a portfolio of clients through the entire customer journey, with the aim of building and retaining strong, long-lasting customer relationships 
  • Owning the client relationship and serving as the lead point of contact for matters specific to your accounts 
  • Leading on communication, both internally with the delivery teams and externally with the client
  • Developing trusted business partner relationships with key clients and customer stakeholders through a solid understanding of their industry trends and unique business challenges
  • Developing new business with existing clients and identifying areas of opportunity within your portfolio to meet the existing business sales target 
  • Working with the strategy and specialist teams to develop comprehensive client digital strategies and quarterly plans 
  • Orchestrating specialist digital teams to deliver high-quality work that meets or exceeds client expectations
  • Preparing performance reports for clients (monthly and quarterly)
  • Ownership over client issues, escalations or complaints 
  • Upholding Marketingchimp's high standards within the agency, with clients, and in a public-facing capacity


Experience & Qualifications:


  • 3+ years of relevant work experience in an account management role, or similar
  • Industry experience with broad digital marketing knowledge
  • Excellent listening, negotiation and presentation abilities 
  • A proven track record in successful client and team relationship building
  • Strong professional communications skills with the ability to present and influence key stakeholders at all levels of an organisation, including executive and C-suite
  • Exceptional organisation, attention to detail and time management skills, enabling you to manage a broad portfolio of clients and a busy schedule
  • Enthusiasm and the confidence to own the role, and grow in a thriving agency
  • A team player who will be able to build positive internal relationships with the client services and delivery teams
  • Ability to adjust well to feedback and changing priorities


Salary:


£35k - £50k dependent on experience. 

Applications


Please send a CV and covering letter to jobs@wearemarketingchimp.com